## 1. Merchant Onboarding & KYC Sellers wishing to list products on **shopCore** must complete merchant registration and upload required business verification documents (GSTIN/PAN, Bank Account details, Store Registration). ## 2. Product Listings & Quality Assurance 1. **Accuracy** — Sellers must provide accurate product descriptions, high-resolution imagery, exact stock quantities, and authentic brand details. 2. **QA Approval** — New product listings submitted by sellers are subject to Admin QA review before publishing live on the storefront. 3. **Prohibited Items** — Sellers must strictly adhere to the Prohibited Products List. Selling counterfeit, illegal, or hazardous items will result in immediate suspension. ## 3. Order Fulfillment & Shipping SLA 1. **Fulfillment Window** — Sellers agree to pack and dispatch orders within 48 hours of order confirmation. 2. **Tracking Numbers** — Valid carrier tracking AWB numbers must be uploaded upon dispatch. 3. **Packaging Standards** — Products must be securely packed to prevent transit damage. ## 4. Seller Commissions & Financial Payouts 1. **Commission Deductions** — shopCore reserves the right to deduct pre-agreed platform commission fees from total order sales value. 2. **Payout Cycle** — Eligible earnings become available for payout reconciliation after the return window expires (typically 7-14 days post delivery). | Fee Type | Standard Percentage | Description | |---|---|---| | Marketplace Commission | 5% - 12% | Based on product category | | Payment Gateway Fee | 2% | Gateway processing charges | | Fixed Per-Order Fee | A$15 | Flat handling fee per line item | ## 5. Contact Seller Desk <div class="grid-contact-card"> <div> <div class="leg-label">SELLER DESK EMAIL</div> <div class="fw-bold">merchants@shopcore.com</div> </div> <div> <div class="leg-label">MERCHANT SUPPORT</div> <div class="fw-bold">shopCore Seller Relations Desk</div> </div> </div>